Returns Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. We will email you if we are unable to process/offer you a refund.
The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: Chico Jack's, PO Box 2367, Salisbury, SP2 2NZ.
To return your product, you should post your product to: Chico Jack's, PO Box 2367, Salisbury, SP2 2NZ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are sending an order over £50, you should consider using a trackable postage service. We advise sending returns/exchanges to us by Royal Mail as some couriers, such as Parcel Force do not deliver to PO Box addresses. Please check with the courier before using an alternative service.
We don’t guarantee that we will receive your returned item.